Program documentation
CrewLanes SMS notifications
CrewLanes sends transactional SMS to staff who have a login — assigned jobs, schedule changes, and account notices. We do not send marketing or promotional texts. Recipients are employees of the subscribing company, not the general public.
Opt-in type
Web form (inside the CrewLanes staff app, behind login). SMS is off unless the person (or their manager) saves an explicit SMS choice. The consent checkbox is never pre-checked. Selecting Notify = Email or Off does not enroll SMS.
Because the live form is behind login, this page is the public copy of that form, the written policy, and the in-app screens for carrier review.
Who can receive texts
- Only people with a CrewLanes staff account at their company.
- A mobile number must be stored on that account.
- Notify must be set to SMS or Both (email + SMS).
- We do not text customers, leads, or purchased lists from this program.
Message types and frequency
Examples (the subscribing company’s name is the first line — Randerson, not CrewLanes). Install jobs list every phase for that technician in one text:
Randerson Job scheduled Smith, Jane 123 Main St, Hometown Mon., Aug 24, 8:00am Link: https://r.bongo.cc/cal/j.html/n410owomed Reply STOP to opt out, HELP for help.
Randerson Job updated Smith, Jane 123 Main St, Hometown Rough Mon., Aug 24, 11:00am Link: https://r.bongo.cc/cal/j.html/n410owomed Ducts and pipes Mon., Aug 24, 8:15am Link: https://r.bongo.cc/cal/j.html/n410owomed Finish Mon., Aug 24, 3:00pm Link: https://r.bongo.cc/cal/j.html/n410owomed Reply STOP to opt out, HELP for help.
Frequency: varies with the workday — typically a few messages per week, not more than 10 per day. Quiet days may have none.
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Web form (public copy of in-app consent)
In the live app this sits on Users → Staff users after sign-in. The copy below is the same consent, hosted here so reviewers can see it without a login. Saving on this public page does not send SMS and does not change a live account.
In-app screens (behind login)
Managers and staff open Users, enter a cell, set Notify to SMS or Both, and click Save. Default Notify is Email. SMS options stay disabled until a cell is entered. Clearing the cell turns SMS off.
| Cell | Notify | ||
|---|---|---|---|
| alex@shop.example | (555) 123-4567 | Email ▾ | Save |
Help tip: Cell is required for SMS. Notify = Email, SMS, Both, or Off. The SMS choice is never pre-selected.
How to opt out
- In the app: Users → set Notify to Off or Email → Save. Or delete the cell number.
- By text: Reply STOP to the CrewLanes number. You will receive a confirmation and no further program messages.
- HELP: Reply HELP or email hello@crewlanes.com.
Opt-in policy proof
Carriers and the CrewLanes messaging account use this URL as written opt-in proof:
https://crewlanes.com/sms.html
Supporting links:
https://crewlanes.com/sms.html#web-form— web form with phone field and unchecked consenthttps://crewlanes.com/sms.html#in-app— in-app Users controlshttps://crewlanes.com/privacy.htmlhttps://crewlanes.com/terms.html